Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in RealCraft furniture?
We prioritize sustainability and quality, using 100% solid hardwoods, eco-friendly finishes, and premium upholstery fabrics sourced from responsible suppliers.
How long does shipping take for custom orders?
Since each piece is handcrafted to order, please allow 4-6 weeks for production. Once shipped, delivery typically takes 5-10 business days depending on your location.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee. This service includes bringing the item into your home, assembly in your room of choice, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for all standard home decor items. Please note that custom-made furniture is non-refundable unless it arrives damaged or defective.
How should I maintain my solid wood products?
To preserve the wood, we recommend dusting regularly with a soft cloth and avoiding direct sunlight or proximity to heat sources. Use coasters for drinks to prevent water rings.
Do your products come with a warranty?
All RealCraft furniture pieces include a limited 5-year warranty covering structural defects and craftsmanship to ensure your investment lasts for generations.